Returns & Refund Policy

At Vedaeyer, customer satisfaction is our priority. If you experience any issues with your order, shipping, or product quality, please contact our customer support team at [email protected], and we will do our best to assist you.

Return Eligibility

We accept return requests within fourteen (14) days from the date the product is delivered.

To be eligible for a return:

• The item must be unused or in substantially the same condition as received.
• The item should be returned with its original packaging whenever possible.
• Proof of purchase or order number must be provided.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Products showing signs of misuse or abnormal wear.
• Products damaged by accident or improper handling.
• Products modified without authorization.
• Clearance, final sale, or customized items (where applicable).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within fourteen (14) days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the issue.

After review, we may offer:

• A replacement item.
• A full refund.
• A partial refund.
• Another reasonable resolution.

If the issue is caused by our error, we will cover any applicable return shipping costs.

Order Cancellation

Before Shipment

Orders may be cancelled free of charge before shipment.

To request a cancellation, please contact [email protected] and include your order number.

After Shipment

Once an order has been shipped, it cannot be cancelled directly.

Customers may request a return after delivery in accordance with this policy.

Shipping charges are non-refundable unless the return is caused by our error.

Refunds

Refunds may be approved under the following circumstances:

• The item arrives damaged or defective.
• The wrong item was received.
• The item is materially different from its description.
• The order is cancelled before shipment.
• The return is approved according to this policy.

Approved refunds will be issued to the original payment method used for purchase.

Approved refunds are typically processed within one (1) to five (5) business days after approval.

The actual posting time depends on the customer's payment provider and issuing bank.

Return Shipping Costs

If the return is requested due to customer preference, change of mind, or reasons not caused by our error, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Vedaeyer will bear the applicable return shipping costs.

Delivery Issues

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team.

Lost shipments confirmed by the carrier may qualify for a replacement or refund.

Return Instructions

Please contact [email protected] before returning any merchandise.

Our customer support team will provide the authorized return address and return instructions after reviewing your request.

Unauthorized returns may experience delays or may not be eligible for processing.

Customer Support

For questions regarding orders, shipping, returns, refunds, or products, please contact:

Email: [email protected]

We strive to respond to customer inquiries as promptly as possible and provide reasonable resolutions in accordance with this policy.

Policy Updates

We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes become effective immediately upon publication on the website.